Payment & Refund

Is it safe to use my credit or debit card on your website?

Yes, it is completely safe. We use SSL encryption technology to protect your personal and payment information during the booking process. Your card details are never stored on our system.

Making a Booking

Do I need to book in advance?

What type of vehicle can I choose?

How can I know if my reservation has been confirmed?

How early do I need to book my transfer?

Can I include my bicycle, ski, or golf equipment in the booking?

Do I need to confirm my booking after receiving the confirmation email?

Payment & Refund

What are my payment options?

Should I tip the driver?

Is it safe to use my credit or debit card on your website?

Amending & Cancellation

How can I cancel my booking?

What if my flight is delayed?

During the Transfer

What happens if I’ve lost my luggage?

Do you have child seats in your vehicles?

I travel with children, can they travel for free?