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KVKK (Personal Data Protection Law) Compliance

Mavera VIP Transfer, as a data controller, is committed to protecting your personal data in accordance with the Personal Data Protection Law No. 6698 (KVKK) of the Republic of Turkey. This section outlines how we collect, process, store, and protect your personal data under the KVKK.

1. Data Controller and Contact Information

The data controller of your personal data is Mavera VIP Transfer.

2. Personal Data We Collect

As part of our services, we collect the following personal data:

  • Personal Identification Information: Name, surname, email address, phone number, and other personal contact information.
  • Booking Information: Flight number, arrival/departure times, and other flight-related data for the purpose of providing our airport transfer and VIP services.
  • Payment Information: Credit card details or other payment-related information for processing your bookings.
  • Usage Data: Information about how you interact with our website, such as IP address, browser type, and other technical information.

3. Purposes for Processing Personal Data

We process your personal data for the following purposes:

  • Providing Our Services: To process your bookings, offer VIP and airport transfer services, and meet your travel needs.
  • Communication: To send confirmations, reminders, service updates, and promotional messages (if consented).
  • Payment and Billing: To handle payment transactions securely and verify payment details.
  • Customer Support: To respond to customer inquiries and support requests.
  • Legal Compliance: To comply with legal obligations, enforce our contracts, and resolve any disputes.

4. Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds:

  • Consent: Where you have given explicit consent for processing your data for specific purposes (e.g., marketing communications).
  • Contractual Obligation: The processing is necessary for the performance of a contract, such as booking services or completing payments.
  • Legal Obligation: We may process your personal data as required to comply with Turkish law or legal obligations.
  • Legitimate Interests: We may process data for our legitimate business interests, such as improving services, ensuring security, and preventing fraud.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer necessary for these purposes, we will securely delete or anonymize it.

6. Your Rights Under KVKK

Under the KVKK, you have the following rights regarding your personal data:

  • Right to Access: You can request information about the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Restriction of Processing: You may request restrictions on how we process your personal data.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format.
  • Right to Object: You have the right to object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us using the contact details provided above. We will respond to your request within the time frame required by the KVKK.

7. Sharing Personal Data with Third Parties

We do not sell, trade, or rent your personal data. However, we may share your data with trusted third-party service providers (e.g., payment processors, technical support providers, etc.) who assist us in delivering our services. These third parties are bound by confidentiality agreements and may only process your data in accordance with our instructions.

Additionally, we may disclose your personal data if required to comply with legal obligations, enforce our terms and conditions, or protect our rights.

8. Data Security

We take appropriate technical and organizational measures to ensure the security of your personal data and protect it from unauthorized access, loss, or misuse. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we need to transfer your personal data to countries outside Turkey, we will ensure that adequate safeguards are in place to protect your data, in compliance with the applicable data protection laws.

10. Changes to This KVKK Policy

We may update this KVKK Policy from time to time to reflect changes in the law, our practices, or our services. Any changes will be posted on our website with an updated "Effective Date." We encourage you to review this policy regularly.

By using our website and services, you acknowledge that you have read and understood this KVKK Privacy Policy and consent to the collection, processing, and transfer of your personal data as described herein.