Frequently asked Questions

Making a Booking

Do I need to book in advance?
What type of vehicle can I choose?
How can I know if my reservation has been confirmed?
How early do I need to book my transfer?
Can I include my bicycle, ski, or golf equipment in the booking?
Do I need to confirm my booking after receiving the confirmation email?

Payment & Refund

What are my payment options?
Should I tip the driver?
Is it safe to use my credit or debit card on your website?

Amending & Cancellation

How can I cancel my booking?
What if my flight is delayed?

During the Transfer

What happens if I’ve lost my luggage?
Do you have child seats in your vehicles?
I travel with children, can they travel for free?